Most of those processes nowadays are digital(yes!). Yet they are the same as if they were manual. The risk of errors, duplicates, outdated knowledge, or overcommunication is even higher: information proliferates at high speed and at zero cost. The amount of information channels grows too.
Digital knowledge management (DKM) is the collection of processes by which an enterprise stores, reviews, and retrieves its organizational knowledge in a form, that optimally leverages available digital technologies.
Knowledge can be divided into 2 big categories:
TACIT (tacit) knowledge is what one knows and can transfer to others by working together, or socializing – mentoring, personal coaching, showing how. This part is covered by communication.
EXPLICIT knowledge is what one makes available for others by codifying it, – making manuals, writing books, creating videos, etc. This part is covered by a knowledge base and it can have different forms, – intranet, internet, white papers, process knowledge in BPML format, lessons learned, etc.
DKM – Digital Knowledge Management – is a combination of processes and tools that supports knowledge flow in 4 different ways:
- SOZIALIZATION – convertig tacit to tacit. F.e. placing a watercooler, so people talk to each other.
- CODIFICATION – converting tacit to explicit. F.e. creating a manual.
- INTERNALIZATION – converting explicit to tacit. F.e. watching a tutorial, reading a manual.
- COMBINATION – converting explicit to explicit. F.e. creating a summary of two books + adding own insights.
Definitions
Tacit / Explicit / Codification
Problems addressed
Create or capture / Onboarding / Competetive advantage
Challenges with DKM
Motivation / Priority / IT platform
