Knowledge Management is…Warehouse Management!
Warehouse management is something most people understand instantly: you have some racks, some shelves, processes around and a software that manages it all. The alternative of not managed warehouse is a messy garage.
Hence, if your company has intangble assets, – those can be(and should be) managed too! Here are some terms from WHM compared to KM:
| Warehouse Management | Knowledge Management |
| Inbound delivery | Capture knowledge |
| Staging Area | Inbox (GTD concept) |
| Identify, label/relabel, deconsolidate, pack | Analyze, split/merge, standardize, tag |
| Putaway | Store – Move it from Inbox to Info Repository |
| QI + scrapping | Review and delete |
| Rearangement, Slotting | Review and update, retag |
| SLED and BBD monitoring | Review and remove outdated info |
| VAS- value added services | Contribution, enrichign the data, creating new knowledge |
| Fast moving items, A-ware, B-ware | Shortcuts, pinned items |
| Warehouse Monitor/Stock listing | Intranet, KM portal, BPML charts, Lists |
| Cross Docking | Instant Re-use of knowledge Customer to Customer |
| Picking | Find the knowledge |
| Packing | Combine knowledge items, slight changes when facing a customer |
| Outbound delivery | Use/Deliver/Sell knowledge to Customer |
| Returns handling | Feedbacks, lessons learned process |
Image by THAM YUAN YUAN from Pixabay
