What makes your organization unique, and sets your company apart from the other companies in your industry, is the way you operate, as well as the culture, – the main principles of how things are decided, organized, and communicated. Once set by the founders, those components are taken over by new entities, handed over to new joiners, or acquisitions.
IT, in general, has become so fragmented with apps and processes running all over the place that few really know what is going on. While transferring organizational knowledge companies often have to rely on them, – people, who know the way the company operates and can explain it to others.
Culture is the result of consistent behavior. If you encourage people to share knowledge, then sharing will be a part of your culture. If you reward trust and transparency, then trusting each other will be a norm.
DKM helps companies create sustainable competitive advantage making successful operations and knowledge transfer processes less dependent on individuals. Externalizing knowledge is also a great opportunity to make an inventory, of what a company does and what a company knows. Optimizing internal information flow helps broadcasting companies values and ensures consistent behaviour.
There are knowledge management processes in every company. It usually works, – people connect and exchange knowledge, so why bother? Effective and digitized knowledge and process management can save money and time.
For example 533 520 EUR per year: read more in my blog article.
Definitions
Tacit / Explicit / Codification
Problems addressed
Create or capture / Onboarding / Competetive advantage
Challenges with DKM
Motivation / Priority / IT platform
